Reno · Nevada Area
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BB Enterprises LLC d/b/a Thanks Jack (JACK) · Privacy · SMS Terms
2026 Thanks, Jack. All rights reserved.
BB Enterprises LLC d/b/a Thanks Jack (JACK)
Last updated: October 5, 2026
Website: https://www.thanksjack.com
SMS program number: (808) 278-9477
Contact: hello@thanksjack.com
This Privacy Policy explains how BB Enterprises LLC d/b/a Thanks Jack ("Thanks Jack," "JACK," "we," "us," or "our") collects, uses, and shares information when you use our website, text messaging program, and handyman services on Kauai.
Information We Collect
Depending on how you contact us, we may collect:
Phone number — when you text (808) 278-9477, use a "Text us" / "Text Jack" link on our site, or otherwise provide your number for quotes, booking, or job updates
Message content — the texts you send us about a repair
Photos and videos — images or clips of the issue you send so we can understand the job
Name and contact details — if you provide them
Service address and access notes — needed to quote, schedule, and complete a job
Scheduling and payment-related details — availability preferences and information needed to confirm a booking or deposit (payment itself is processed by our payment provider)
Technical data — limited website or messaging metadata such as timestamps and delivery status
We do not require you to create an account to text us for a quote.
How We Use Your Information
We use this information to:
Respond to your texts and provide free quotes
Ask clarifying questions about a repair
Schedule, confirm, and perform handyman work
Send appointment reminders and job updates you have opted into
Process deposits or payments when you choose to book
Operate, secure, and improve our services
Comply with law and respond to lawful requests
Our SMS program is for service communications (quotes, booking, and job updates), not marketing blast campaigns.
Mobile Information and Marketing
We will not share your mobile information with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers who help us run the business (for example, messaging platforms such as Twilio, payment processors, calendar or CRM tools, and contractors performing the work), only as needed to provide the services you requested or to operate the program. Those providers are not authorized to use your mobile number for their own marketing.
We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Messaging Consent
By texting our number or using a site control that opens a text to (808) 278-9477, you consent to receive SMS messages from Thanks Jack / JACK about your inquiry, quote, booking, and related job updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. See our SMS Terms.
Your Choices
Opt out of SMS: Reply STOP to any message from us. You may also email hello@thanksjack.com.
Help: Reply HELP or email hello@thanksjack.com.
Access or correction: Email hello@thanksjack.com to ask about the information we hold related to your jobs or messages.
Data Retention
We keep job and messaging records as long as needed to provide service, handle warranties or disputes, meet legal and tax obligations, and operate the business, then delete or de-identify them when no longer needed.
Security
We take reasonable steps to protect personal information. No method of transmission or storage is completely secure.
Children
Our services are intended for adults arranging home repairs. We do not knowingly collect personal information from children under 13.
Changes
We may update this Privacy Policy from time to time. The "Last updated" date above will change when we do. Continued use of our site or SMS program after an update means you accept the revised policy.
Contact
BB Enterprises LLC d/b/a Thanks Jack (JACK)
Email: hello@thanksjack.com
SMS: (808) 278-9477 (reply HELP)
Website: https://www.thanksjack.com